Custom Cold Cross RR Jacket

The Experience:

The FXR group of companies (FXR Racing, FTA, Factory Ride), hereinafter referred to as 'FXR Group' is a premium apparel company and wants to ensure you are completely satisfied with your purchase of FXR Group's Product. If for any reason you are unhappy with an item you have purchased, please contact our Customer Service Team and we'll do our best to make it right.

Shipping & Handling:

Shipping and Handling charges associated with your initial order are not refundable. Return shipping charges are that of the customers responsibility. Please send your return back via a Trackable method. FXR Group is not responsible for packages lost in transit.

Returns Policy

For all purchases of FXR Group product through a dealer/store, please return to said retailer and reference their return policy as these returns will be done at the retailer’s sole discretion.

For all purchases of FXR Group product through www.fxrracing.com, please complete the Returns claim Submission to begin your returns claim.

Exchanges:

FXR Group does not process exchanges. If you would like to return an item for an exchange, please complete the Returns claim Submission. When your return is complete you can then place a new order via our website www.fxrracing.com.

Returns:

• Returns are accepted within 30 days of your order shipment confirmation email.
• Returns must be received by the carrier for return shipment to FXR Group, within 15 days of receipt of the Return Authorization.
• Returns are accepted on most regular priced items and select sale items.
• Returns are not accepted on face mask related items (face masks, Balaclavas, Breath boxes), Final Sale Items (see Final Sale section below), or items that have been custom-made or personalized to customer specifications (barring errors/accidents on the part of FXR Group).
• Products must be returned in re-saleable condition with original branded and retail packaging (unworn/clean/unwashed with tags still attached).
• Items returned in non-saleable condition due to being soiled, worn or damaged from use, may not be accepted for return. These items may be returned to the customer or have a restocking fee up to 50% applied to the original purchase.
• If an item is received with any visible damage to the packaging and or return labels placed directly onto the product packaging, the return is subject to a 10% restocking fee.
• Returns without a Return Authorization Number will not be processed. Always ensure a trackable method of shipping is used as FXR Group will not be held responsible for packages lost in transit.
• Refunds can only be processed to the original form of payment used to make the purchase. For closed card accounts or re-issued cards, please contact the bank or financial institution card holder prior to your return, to inquire how to receive your refund. Please be aware that FXR Group cannot be held responsible